A Note from Our Ops Team

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As we strive to bring each of our customers only the best products in a timely manner, we have increased safety precautions on all shipments due to the impact of the COVID-19 pandemic. Because of this, both order and return processing may take longer than usual. We appreciate your understanding during this time.

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Order and Shipping Confirmation

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You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

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Where We Ship

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We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We DO NOT ship to PO Boxes/APO/FPO addresses.

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Shipping Costs

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United States:

We provide free standard shipping (3-5 business days) on all orders. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

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Expedited shipping is $15 for UPS 2nd Day Air and $25 for UPS Next Day Air. Orders placed weekdays before 11:00 A.M. PST / 2:00 P.M. EST will ship the same day. Orders placed after 11:00 A.M. PST / 2:00 P.M. EST or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.

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Taxes

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Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

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Return Policy

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Refunds on items eligible for returns are accepted within 15 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at our discretion according to the terms for the refund.

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Late Returns

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Any item returned after 15 days of receipt is not eligible for refund.

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Items Not Eligible for Return

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Please note that we do not accept returns of final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page.

 

Exchanges

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We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.

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Receiving a Refund

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A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.